Shipping Information

As always, Your satisfaction is 100% Guaranteed!!

SHIPPING INFORMATION:  Any Questions please send an email to: info@nyfirestore.com 
Email is checked daily. Phone messages are not answered as quickly.


We originally launched NYFirestore.com in 1997, and it has been our pleasure to reach people who could not make it in to the shop.  Thank you for your support all these years.

When the "Brick & Mortar" location was open we shipped every day.  Since the Storefront closed we no longer ship daily. During quiet times of year we ship 1-2 days a week, during busier times, 3-4 days a week.

- There are 2 steps to shipping your package.  The time it takes us to "process" (package and label) it, and then the time "in transit" once it has left us.

- Orders can be anywhere from the same day to a week later (1-7 Days) after we receive your order to be pulled and packaged for shipment.

- We use United States Postal Service (USPS) Priority Mail.  You will recieve an email confirmation that your order has been shipped and a tracking # is available.

DOMESTIC ORDERS:  USPS Priority Mail takes from 1-3 days in transit. 

OVERSEAS SHIPPING:  International orders normally take anywhere from 2-3 weeks in transit, but can, on occasion, experience Customs and Security delays beyond that.

 

That said, not all items are in stock at all times.  Most items come back in stock within a week or so.  Some can take longer.  We will try to keep you informed regarding the status of any "Back-Ordered" items.

 

SATISFACTION GUARATEED:

Whether you are a first-time customer or a loyal, long-time customer, you deserve to be completely satisfied with your purchase from NYFirestore.com.

NYFirestore.com Guarantee:  If you are not completely satisfied simply return your purchase to NYfirestore.com for a full refund or exchange.

Need a quick refund or exchange?  No problem!

Send an email to: info@nyfirestore.com 

 

Send your Returns and Exchanges to:

  • NYFirestore.com
  • 255 Exterior Street
  •  Room 0067
 
  • Bronx, NY 10451
  • Attn: Returns and Exchanges

 

Once your return arrives at NYFirestore.com, we will gladly process your refund or make the exchange.  NYFirestore.com, will not charge you again to re-ship your exchanged items back to you.  * Free exchange shipping is offered on Domestic Orders only.  We will happily exchange items from Overseas orders, but we will have to charge for shipping.

Need a Refund? 

We understand that sometimes you just want a refund.

NYFirestore.com, will refund the purchase price of any item up to 45 days after your original purchase date. 

Items returned after 45 days will be given store credit or an exchange.

Refunds are processed upon the receipt and approval of your return. 

Refunds can take 5-10 days to appear on your credit card

Unfortunately, we cannot refund your shipping costs but if you are making an exchange there will be no additional shipping charge to you.

Thanks again for choosing NYFirestore.com,  New York City’s Original Firestore, Since 1991

Any Questions at all please send an email to: info@nyfirestore.com